Policy - Angie's Embroidery & Handmade Jewelry

Welcome

Welcome to Angie's Embroidery & Handmade Jewelry. I specialize in embroidery and and handmade bead jewelry.

My husband Charlie sells collectible coins You can find all the coins listed in the category "Coins Sold By Charlie".

Please look around in my store and if you have any questions send me a message.

Payments

Items will not ship until all payments are cleared first. No exceptions.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

Custom embroidered items such as dog and cat collars are usually shipped within 1-2 week of purchase. Handmade jewelry is usually shipped within 2-3 days of purchase. USPS first class mail is used on small orders. Larger orders past 13oz will be shipped USPS priority mail.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Returns and exchange details

Custom Items
All sales are final on custom embroidered items because I can not resell the items after I customize it for you. If the item you receive is defective or damaged or I made a mistake on the personlization contact me within 7 days and I will send a new one out. If item is out of stock or no longer available, a refund will be given.

Non-custom
Non-custom items can return within 14 days after receive the item in new condition that can be resold to qualify for a refund. Contact me within 7 days after receiving the items so I know to keep an eye out for it in the mail. Buyer pays return shipping.
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Coins Return Policy
Coins can return within 14 days after receiving the item. The exact coin in the listing picture needs to be sent back for a refund. Contact me within 7 days after receiving the item so I know to keep an eye out for it in the mail. Buyer pays return shipping and the coins need to have tracking numbers. Seller will not take responsibility for return coins lost in the mail so if it's an expensive coin you might want to insure it before sending it back.

Additional

For custom embroidery orders through
angiesembroidery.com
you can put the information in the "Add an optional note" at checkout or you can email me by clicking on the "Contact Us" on the bottom of the page with the information.

For custom embroidery orders through Etsy you can put the information in the "Add an optional note" at checkout.
Also you can send the information by clicking the "Contact shop owner" or "Request custom order" on my
https://www.etsy.com/shop/AngiesEmbroideryShop page.
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I will not do obscene or profanity wording for custom embroidered items. Any obscene or profane orders will be canceled and refunded.

Legal imprint